Contact Us
Getting help with problem gambling
If you are struggling to control your gambling, this contact form is not the right place to start. The team here answers questions about Fair go, not about personal circumstances, and they cannot offer the specialist support you need. Instead, turn to the independent gambling-help organisations listed on this website’s responsible-gambling page. Those services are free, confidential and staffed by people trained to listen without judgement. They can talk you through self-exclusion options, spending limits and practical steps to take back control. Reaching out to them takes a few minutes and does not involve explaining yourself to a casino.
Which language the team works in
The support desk reads and replies in English. That is the language of every conversation on this site, whether you are asking about a bonus, a withdrawal or a technical fault. If you write in another language, the message will still be read, but the reply may be slower because the team needs to arrange a translation. Keep your message in English where you can, and you will get a straightforward answer without the extra wait.
Keeping your details safe
No financial information belongs in this form. Never send your card number, bank account details, passwords, PINs or scanned copies of your passport or driving licence through it. The form is not an encrypted channel for sensitive documents, and the team will never ask you to send such material this way. If a genuine request for verification does come up, the casino will direct you to the secure upload area inside your account, where your documents stay protected. Sending anything sensitive through an open contact form puts you at risk, so leave those details out and use the proper route instead.
What happens after you send
Once your message goes through, a member of the team will pick it up and respond in due course. Turnaround depends on how many enquiries are waiting, so allow a reasonable time before chasing. If your question concerns a payment or an account issue, include your username but nothing else that could identify you to a third party. For anything urgent that involves your safety or your finances, the responsible-gambling organisations listed on this site remain the faster and more appropriate option.